Support

Welcome to the A-Cube API support page. Here you'll find resources to help you get started and resolve any issues.

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The new Ticketing service integrated into the A-Cube Dashboard is now officially available. This update is part of our commitment to providing you with faster, more structured and transparent technical support. Thanks to the new system, you can monitor the status of your tickets in real time and view the history of each request.

How to access the service

You can submit and manage your tickets directly from the A-Cube Dashboard by clicking on the Helpdesk icon in the top right-hand corner.

The service is accessible only from the main A-Cube customer account; sub-accounts do not have access to this feature.

Key dates and transition

To ensure a smooth transition, we have planned a transition phase:

From 7 April 2026: from this date, the address support@a-cube.io will no longer be active for receiving new reports.

How the process works

Access the system from the A-Cube dashboard via the link in the top right-hand corner:

The link is displayed on the right-hand side of the dashboard.

Depending on the plan you have purchased, the display may vary slightly.

You will see a list of tickets and their essential details:

You can open a new ticket by clicking the button:

For enquiries regarding:

• prices, quotations, subscription plans, terms and conditions of sale, general information on products and services;
  select Request type: Sales
• invoicing, payments, accounting aspects of your relationship with A-Cube, changes to company name, contractual documentation;
  select Request type: Administration
• any technical queries regarding dashboards and APIs, credit usage, documentation, reports of malfunctions or errors;
  select Request type: Technical Support

Mandatory fields will be highlighted in red if left blank. Select the correct Request type and Product:

This is the interface for communication between the helpdesk and the customer. Type your message to the support team, confirm it, and send it by clicking the 'Reply' button.

A ticket can also be closed by the user themselves.